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Knowledge base

We've compiled a list of frequently asked questions to provide you with a clear understanding of what to expect and to offer comprehensive insights into how our services can assist you.

FAQs

I need to repair my laptop/computer/MacBook ASAP. Can you help?
We provide technical assistance and troubleshooting for computer systems, networks, software, and hardware-related issues from a distance. Instead of an engineer physically visiting your location, we connect to your computer or network through secure channels using specialised software and tools. We can perform tasks like software installations, system updates, virus scans, and configuration adjustments remotely.
Is it worth repairing my computer?
In most cases – YES but depending on the make|model of your computer and what you’re using it for. For example, if the computer is up to five years old (like in most cases), we would recommend repairing it. If your computer is older than five years it would be your choice, as if you need a more powerful machine, we recommend buying a new one. If you are happy with the performance or want to upgrade your existing machine, along with the repairs, it would be cheaper than getting a new machine.
How long will it take to repair my machine?
On average it takes from 7-14 days, however if we need to order the parts from abroad, it might take significantly longer, we will let you know before we order any price.
Do I know how much I need to pay before you start any repairs?
We will inspect your laptop within 48 hours and will get in touch with you with an estimate.
I have important data on my computer which is no longer working, can you recover all my files?
Yes, but you need to let us know about it in advance. We will do our best to recover all your files.
My screen is broken. Can you replace just the screen?
Yes, we can replace the screen damage, the screen replacement usually takes about 7-14 days on average to replace, and the cost would depend on your make/model, but usually it’s about £250 including parts and labour for most laptops, apart from gaming, large screen size (over 15 inch) and MacBooks. Usually, we would recommend an upgrade for your machine during the repairs, because we have to disassemble the machine anyway, it will be cheaper for you as we have to spend less time doing the upgrades. It’s important to note that we would only recommend fitting faster up to date parts, instead of the original ones, for example we do not recommend replacing the hard drive with the factory ones, because they’re slow and outdated, instead we would not only repair your machine, but upgrade it at the same time. For most machines we would recommend upgrading your RAM and the hard drive, if it’s a gaming computer we would also recommend replacing the graphics card and/or the CPU.
Do you repair the water damaged computers?
Yes, we repair water damaged computers, laptops and MacBooks. The average cost of the water damage repairs is about £300, depending on the make/model, it takes on average about 14 days to repair the water damaged machine.
What do I do if I spilled some water on my MacBook or Laptop?
We would recommend turning it upside down as fast as possible and switching off the machine by holding the power button for at least 60 seconds. Also, remove the battery if possible. We would recommend bringing the machine for inspection before you power it up, as more damage can occur if you power it up with some traces of water inside the machine, especially if it’s a brand-new machine.
My laptop makes a strange noise. Can you fix it?
Yes, we can. Usually it’s because of the overheating or the hard drive failure, in both cases we would recommend bringing for repairs ASAP, before more damage occurs or data is lost.
My laptop takes too long to power up and boot into Windows or MacOS, can you fix it?
Yes, we can. Usually it’s because of the overheating or the hard drive failure, in both cases we would recommend bringing for repairs ASAP, before more damage occurs or data is lost.
I have a virus on my machine, it’s acting strange, can you fix it?
Yes, we would recommend shutting down the machine and bringing it to us ASAP, before the virus caused any damage and you lost any data. We’re able to deal with any viruses. My machine is too slow, can you fix it for me? Yes, absolutely, a slow machine usually means it’s either too old and requires an upgrade or your machine has an overheating/failing storage drive. Either way it means that your machine has to be looked at before it’s too late, as overheating would result in the motherboard failure which will cost a lot more to repair and if the hard drive fails you will lose all your data.
My laptop is very slow during the hot weather. Is it something you can fix?
Yes, we would recommend shutting down the machine and bringing it to us ASAP, before the virus caused any damage and you lost any data. We’re able to deal with any viruses.
I have a message saying the CPU fan failed during the power up, what do I do?
Yes, we would recommend shutting down the machine and bringing it to us ASAP, before the virus caused any damage and you lost any data. We’re able to deal with any viruses.
My FPS in games drop a lot, is it something you can help with?
Yes, we would recommend shutting down the machine and bringing it to us ASAP, before the virus caused any damage and you lost any data. We’re able to deal with any viruses.
There was a loud noise from the machine and I could smell something was burning. What should I do? Is it something you can help with?
Yes, we would recommend shutting down the machine and bringing it to us ASAP, before the virus caused any damage and you lost any data. We’re able to deal with any viruses.
What is included in the upgrade?
Yes, we would recommend shutting down the machine and bringing it to us ASAP, before the virus caused any damage and you lost any data. We’re able to deal with any viruses.
What is included under the warranty?
Yes, we would recommend shutting down the machine and bringing it to us ASAP, before the virus caused any damage and you lost any data. We’re able to deal with any viruses.
How are you able to offer 3-5 years of warranty if the Main Street shops offer just 1 year?
Yes, we would recommend shutting down the machine and bringing it to us ASAP, before the virus caused any damage and you lost any data. We’re able to deal with any viruses.
Would your computer be plug and play or do I need to register any accounts and set the Windows?
Yes, we would recommend shutting down the machine and bringing it to us ASAP, before the virus caused any damage and you lost any data. We’re able to deal with any viruses.
My manual for my PC/laptop from Dell, HP, Lenovo, Toshiba, Apple etc doesn’t mention anything about maintenance.
Yes, we would recommend shutting down the machine and bringing it to us ASAP, before the virus caused any damage and you lost any data. We’re able to deal with any viruses.

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